Support Center

How do I add more communication credits to my community?

Last Updated: Sep 15, 2016 10:54AM EDT
Subsection: Phone & Text
Package: Communication, Basic Plus, Premier
Difficulty: Easy 

Summary/Goal:

To teach you best practices for purchasing communication credits and how to purchase communication credits.

Brief:

 You can purchase communication credits by submitting the COMMUNICATION RECHARGE FORM HERE.

Best Practices:
 
  1. ONE COMMUNICATION CREDIT PER DOOR MINIMUM means that during an emergency the chances of depleting all your communication credits are slim.
     
  2. BUY IN BULK saves you time.
     
  3. MAKE A NOTE when you notice your credits are low. It is easy to forget when you are busy sending out announcements. Take 1 or 2 seconds to write down that your credits are low so you can replenish them at a more convenient time.
     
  4. IF YOU MANAGE THE CREDITS OF ALL YOUR COMMUNITIES contact Support@Pilera.com to connect yourself to the auto-generated report so you can easily see which communities need credits.

Conclusion:

We will not shut off your ability to communicate if you go into the negative credit amount. But if you remain in the negative credit amount for a long period of time or if you consistently dip below the negative credit amount you may face issues down the road. We recommend staying at a healthy amount of communication credits and staying in touch with your community!
 

Contact Us

  • Email Us
  • Please use your managements main contact for any support issues.

    remember to including:

    1. Community name
    2. Management company name
    3. Emails having the issue
    4. Detailed description of the issue
    5. Actions taken to find the issue
    6. A screenshot of the issue
support@pilera.com
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