Support Center

Adding a new topic to the knowledge base

Last Updated: Oct 08, 2018 03:44PM EDT
Difficulty: Easy


How to add a topic to a new topic to the knowledge base as well as the purpose of some of the fields displayed in the new topic. 


In the knowledge base section hit the “Add a topic” button and fill in the relevant data. Once complete hit the “Add” button and the information should be uploaded into your Pilera Knowledge base account. 

Step by step:

  1. GO TO THE KNOWLEDGE BASE through the 'resources' tab in the navigation bar. (Knowledge base is a separate module and not active in all communities.)
  2. CLICK ADD A TOPIC button on the right hand of the knowledge base page.


    1. Name: The question being asked.
    2. Body: The answer to the question.
    3. Permissions: Who is capable of seeing the topic.
    4. Copy to All Communities: Makes a copy of the topic in all communities you manage.
    5. Tags: Tags are broad terms used to create easily findable categories. Tags can be found on the right side of the knowledge base. 


The knowledge base is a great way to keep track of frequently asked questions and give a location for residents to look before calling up your office. 

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