Support Center

Adding a new topic to the knowledge base

Last Updated: Oct 08, 2018 03:44PM EDT
Difficulty: Easy


Summary/Goal:


How to add a topic to a new topic to the knowledge base as well as the purpose of some of the fields displayed in the new topic. 


Brief:


In the knowledge base section hit the “Add a topic” button and fill in the relevant data. Once complete hit the “Add” button and the information should be uploaded into your Pilera Knowledge base account. 


Step by step:

 
  1. GO TO THE KNOWLEDGE BASE through the 'resources' tab in the navigation bar. (Knowledge base is a separate module and not active in all communities.)
     
  2. CLICK ADD A TOPIC button on the right hand of the knowledge base page.

  3. FILL IN THE INFORMATION

    1. Name: The question being asked.
    2. Body: The answer to the question.
    3. Permissions: Who is capable of seeing the topic.
    4. Copy to All Communities: Makes a copy of the topic in all communities you manage.
    5. Tags: Tags are broad terms used to create easily findable categories. Tags can be found on the right side of the knowledge base. 

Conclusion:

The knowledge base is a great way to keep track of frequently asked questions and give a location for residents to look before calling up your office. 
 

Contact Us

  • Email Us
  • Please use your managements main contact for any support issues.

    remember to including:

    1. Community name
    2. Management company name
    3. Emails having the issue
    4. Detailed description of the issue
    5. Actions taken to find the issue
    6. A screenshot of the issue
support@pilera.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete