Support Center

November 6, 2018 Release Notes

Last Updated: Nov 28, 2018 02:34PM EST
November 6, 2018 Release Notes

Enhancements:
  • Communications
    • Residents can now choose to be notified via physical mailing by selecting it as their communication preference.  Important note:  Selecting this preference does not send out the physical mail through Pilera, but indicates to managers that the resident wants to receive their communications through snail mail/physical mail.
    • The Resident Report now indicates which residents have chosen physical mailing as their communication preference.
    • The "Reschedule Message" function in the Message Center now loads a calendar for managers to select the date and time.
    • For better clarity, we've changed one of the email delivery statuses from "open" to "opened".  

       
  • Work Orders/Templates
    • After our introduction of Templates on the August 28, 2018 release, we've improved the user interface to better inform managers on how many communities are linked to a template.  For more detailed instructions on how to create templates, see this help article.  Similarly, if there are no communities linked to a template, we indicate that in two areas:


      • (1) An indicator next to the "Communities" tab.
      • (2) The green "Save Without Linking Communities" submission button.  

         
    • We've added a "Manage" link next to "Quick Add Comment" for Work Order comments so that managers can be directed to the template administration page in a new browser window.  


       
    • Tickets now support the entry of emoji's when creating and updating a ticket.
       
  • Miscellaneous Update
    • We have added indicators (red astrice mark) to the following fields required when adding a lease to a unit: lease number, and start and end dates so that managers know what fields need to be entered for successful submission.  

Contact Us

  • Email Us
  • Please use your managements main contact for any support issues.

    remember to including:

    1. Community name
    2. Management company name
    3. Emails having the issue
    4. Detailed description of the issue
    5. Actions taken to find the issue
    6. A screenshot of the issue
support@pilera.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete