Support Center

December 18, 2018 Release Notes

Last Updated: Jan 22, 2019 10:09AM EST
December 18, 2018 Release Notes

Enhancements
  1. Activity Log Templates - Templates for the activity log functionality are a predetermined set of responses that managers can create for their staff to quickly select as a comment/response to activity logs.  This saves managers time and eliminates the manual input of redundant information as they manage tasks across multiple communities. 


    The new activity log templates:
    • Can be added to multiple communities at once.  This can be done when creating a new template or updating an existing one.  
    • Can be created by managers who are assigned the Template Admin role.  They can add a subject, content, and description to the template.  They can also specify whether other community admins/managers are allowed to modify the quick comment in the template or not.  
       
  2. Rule Violations - Managers can now filter rule violations by staff assignment and pull reports based on the selected criteria.
     
  3. Communication credits - We now indicate in the portal whether you have client-level or community-level communication credits.  This can be found in the Announcements area in the Communications tab. 
     
  4. Client Configuration Change Request Form - We've added a new form to the Pilera Resources tab where our clients can request a change to their community's settings (i.e. such as adding or removing a certain functionality).  
     
  5. New Help Article - We continue to add new help articles to the portal to assist managers and residents in using various Pilera functionality.  In the November 27th release, we introduced a new feature to the resident portal, the Community Directory.  This month, we've added a new help article for the community directory in the resident portal.  

 

Contact Us

  • Email Us
  • Please use your managements main contact for any support issues.

    remember to including:

    1. Community name
    2. Management company name
    3. Emails having the issue
    4. Detailed description of the issue
    5. Actions taken to find the issue
    6. A screenshot of the issue
support@pilera.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete