Support Center

January 22, 2019 Release Notes

Last Updated: Feb 13, 2019 03:41PM EST
January 22, 2019 Release Notes

New Features:
  1. Master Report
    A new feature we've added that enhances our portfolio-level management capabilities is the Master Report.  The Master Report aggregates all ticket types into an Excel report based on the conditions a manager specifies.  Managers can pull a report on one specific community or across the entire portfolio.  Additional filters that managers can use to customize their report are:
    • State of the ticket (open, closed, or deleted)
    • Who the ticket is assigned to - yourself, a staff member, or vendor
    • Start and end dates
    • Modification date
    • Type of report - detail or summary
    • Type of ticket - Common area work orders, unit-level work orders, rule violations, occupant activity logs, and unit activity logs.

      Managers can send the report to themselves, to board members, and/or to community managers.  Note: Board members and community managers can only be sent the Master Report when a specific community is selected.  When selecting a portfolio-wide report, the ability to send the Master Report to board members and community managers is turned off by default for safety reasons.  
  2. Community Directory Export & Printing
    In November 2018, we released a new Community Directory feature in which residents can opt-in to share their contact information with the rest of the community and view a listing of all other community members who have opted-in.  In this release, we've added the capability for managers to copy, export to Excel and PDF, and print out the Community Directory. 

  1. Communications
    • We now provide better clarification in the document email sent to residents via the Send Document feature.  This is part of current functionality, and thus now state that the document will expire in 6 months.  The email also provides the expiration date of the document.  
    • When sending a file through the Send Document feature, managers can now select "All Units on Floor".
  2. Maintenance
    • We've improved the UI of the work order dashboard area to better display the ticket state (open, closed or deleted).  
  3. Tickets
    • A new help article has been added near the Occupant Permissions field to provide managers with assistance on how to use permissions.  

New In-App Alert for Managers:
We're excited to announce that we have released an in-app alert feature for our clients to get the latest updates on Pilera.  Through this in-app alert, we will inform our clients of new feature releases, webinars, tutorial videos, help articles, and more.  

Contact Us

  • Email Us
  • Please use your managements main contact for any support issues.

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    1. Community name
    2. Management company name
    3. Emails having the issue
    4. Detailed description of the issue
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    6. A screenshot of the issue
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