Support Center

Architecture Change Requests

Last Updated: Nov 14, 2019 03:05PM EST
Summary/Goal:
The Architecture Change Request allows managers and board members to work directly with residents on their home improvement project requests and approve or reject a request.

Brief:
Navigate to the ticket area to start working with Architecture Change Requests.  

How to get Architecture Change Requests for your communities
The ACR functionality is now a part of the HOA+ product.  If you’d like to enable this for your communities, please contact sales@pilera.com. 

Add an architecture change request
  1. Navigate to “Tickets” and click on “Architecture Change Requests”.
  2. Click on “Add Architecture Change Request”.
  3. Enter in the ticket details:
    • Add a subject and description for the request.
    • Set a due date for the ticket.
    • Search for a unit to associate the request with.  You can search by using shortcuts provided in the tips box.
    • Select the resident account the ticket is for.
    • Add in the contact name, email, and phone number.
    • Choose to notify the contact by email or not.
    • Select occupant permissions for the ACR ticket.  Review our article on Occupant Permissions for more information. 
    • Assign the ticket to yourself or a manager.
    • Add attachments.
  4. Once you’ve completed all the ticket details, click on “Add” to create the ticket. 



     
Approve/reject a request and add a comment
  1. To edit and collaborate on a ticket with staff members, click on the “i” or information icon on the specific ticket.
  2. Click “Add Comment/Change Status/Assign”.
  3. Select a status from the following options: New, Acknowledged, Approved, In_Progress, In_Review, On Hold, Completed, Cancelled, or Rejected. 
  4. Choose to reassign the ticket or keep it assigned as-is.
  5. Select the comment visibility: “Managers & Residents See” or “Managers Only See”.
  6. Choose to notify the contact or managers of the change.  
  7. Add a comment, and click on “Submit”. 



     
Filter criteria on the dashboard and generate reports
  1. Select a specific community or all communities to display results.
  2. Select the status, state of the ticket, and who it is assigned to.
  3. Choose a start and end date to display the ticket results.
  4. Select the modified date and/or filter by the subject of the ticket.
  5. Once you’ve selected all of your criteria, click on “Search”.  All relevant tickets that match your criteria will be shown. 
  6. You can then download a summary report based on the criteria you searched for by clicking on the “Summary” report on the right-hand side of your screen and specify the email address that should receive the report.

Conclusion
The new Architecture Change Requests helps managers to collaborate with residents on their home improvement/change requests and keep them and other staff informed of the progress.  

Contact Us

  • Email Us
  • Please use your managements main contact for any support issues.

    remember to including:

    1. Community name
    2. Management company name
    3. Emails having the issue
    4. Detailed description of the issue
    5. Actions taken to find the issue
    6. A screenshot of the issue
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